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Tenant satisfaction surveys

If you are looking to conduct tenant satisfaction surveys then look no further.

Future Focus Research conduct tenant satisfaction surveys and we specialise in understanding the views and opinions of tenants.  We operate in both England and Wales.  We previously conducted STATUS surveys and are now offering clients the new STAR survey (whether by telephone, postal or face to face).

We have offices in both Bristol and Cardiff, and conduct work for clients throughout the UK.

In addition we conduct continuous customer monitoring surveys, customer satisfaction surveys such as repairs surveys, gas surveys, ASB (Anti-Social Behaviour) surveys.  All these are conducted by telephone with the outputs ranging from a data file to a bespoke online results portal.

Our clients are social landlords (whether Local Authorities, RSLs, ALMOs etc).   When we conduct any form of tenant satisfaction survey, whether an annual tenant satisfaction survey or the continuous customer satisfaction tracking or monitoring, we will work through the following with you:

  • Tenant surveys – which methodology?
  • How to design a tenant satisfaction questionnaire?
  • How best to conduct a survey of tenants?
  • How to maximise response rates of my tenant survey?
  • How can I compare my tenant satisfaction results from previous years?
  • How can I benchmark my tenant survey results against other organisations?

Please browse our site to find out more details about what we can do or get in touch directly with tom.hamilton-james@futurefocusresearch.co.uk


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