Future Focus Research has been commissioned by Poole Housing Partnership to conduct a tenant satisfaction survey. The main method is a postal survey with telephone interviews also being conducted where requested. There are 3 different questionnaires aimed at General Needs, Sheltered and Leaseholders. Each questionnaire contains approximately 10 standard questions from the STAR survey to allow longitudinal analysis and benchmarking. The survey went live in June 2012 and responses have been arriving back at Future Focus Research’s data centre for editing coding and data entry.
Commenting on the first batch of responses, Tom Hamilton-James said, ‘We have only been in the field for 2 weeks and already the first mailing has generated a 30% response rate. This is in fact 10% more than was anticipated at this stage so we are delighted with the response.’ We put a lot of time into our questionnaire design and lay out and we think that this all helps in maximising the response rates. The second mailing is just about to be finalised and the final report is due to be issued in Sept 2012.